The title of the recent report from the U.S. Office of the Inspector General says it all: “Better Safeguards Are Needed in USCIS Green Card Issuance.”
According to the OIG’s findings, U.S. Citizenship and Immigration Services (USCIS) “continues to struggle to ensure proper Green Card issuance.”
Among other problems over the last three years, USCIS made mistakes on, or produced duplicate versions of, at least 19,000 cards. What’s more, the agency received over 200,000 reports from approved applicants saying that their cards went missing before they got them–in many cases, because the cards were sent to the wrong address.
The latter problem isn’t always USCIS’s fault. However, the OIG found that the number of misdelivered green cards could be reduced if the process for updating one’s address with USCIS were easier.
Do these problems affect only the immigrants awaiting a valid green card? Not if you’re, say, an employer waiting to hire a recent immigrant, or a concerned citizen wondering about whose house that misdirected green card actually went to!
If you are an immigrant and USCIS made an error on your green card, see Mistake on Your Green Card: Who Pays the Replacement Fee? for tips on getting a free replacement. And if you’re awaiting your green card, and plan to move, be sure to either submit your change of address online, call USCIS’s customer service number, 800-375-5283, or complete Form AR-11 (available at www.uscis.gov/ar-11) and mail it to the address listed on the form.